Product FAQs

We understand finding a product number may be difficult. Depending on your product, the product number can be found in one or more locations:

• On the product UPC/barcode.
• Embossed on the outside back cover, lower right hand corner.
• On the reorder reminder found around the months of August, September and October for regular year products and the months of May and June for Academic/Fiscal/Student products.

If you discover what you believe is a product defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. Repairs or alterations made by persons not authorized by ACCO Brands may void the warranty.

Products purchased from a local store, office product dealers, non-ACCO Brands website or another third-party retailer must be returned to where they were originally purchased.

If for any reason you are not fully satisfied with your purchase, you can return it within 30 days of the date of shipment for a refund or exchange. To request return and to learn more about returns and exchanges, visit our "Returns and Exchanges Policy" page.

For products purchased from a local store, office product dealer or non-ACCO Brands® website, please return the product to where it was originally purchased.

If you placed an order on our website, you will receive an email with a link to "Write a Review" within 3 to 4 weeks of order submission.

If you haven't placed an order on our website, go to the product page of the item you would like to review. Click the "Write a Review" link at the bottom of the page and follow the directions provided. 

Most retailers selling dated products stock their shelves to accommodate seasonal selling periods and customer needs. Please continue to advise your retailer of your buying requirements.

Some items may not be available online as they are exclusive to specific retailers or resellers. If you need more help looking for an item, please use the "Email Us" form on the "Contact Us" page.

Expected time to deliver your product will be shown in italics above the "Add to Cart" button on the product page. You can always check back from time to time to see if the expected delivery date has changed or visit the "Contact Us" page to connect with a Customer Care representative.

Unfortunately products will be discontinued from time to time. We do our best to recommend suitable replacements when possible.

If your product has been discontinued, you may see other like items recommended when you attempt to renew your order from the "My Account" page. Recommended products may also show if you search for the original item.

If you need assistance locating a replacement, visit our "Contact Us" page to connect with a Customer Care representative.

• Dated Planners have dates printed on each page. These planners typically start in either January or July and are great for people who want fixed structure as they plan.
• Undated Planners do not have dates printed on the pages. These types of planners have the same structure as our dated planners, but you fill in the date, month and/or year as you go. Undated planners are perfect for people with fluctuating schedules or project-based work.

• Planners with vertical layouts show each day as a column down the page. This style is similar to many digital calendar formats and most often has quarter hourly appointments. Choose a vertical layout if you want to see a linear timeline of your day.
• Planners with horizontal layouts show daily blocks across two pages of a weekly spread. This gives you more space to jot down details, reminders and to-do’s. Choose this style planner if you like making lists or have tasks that are not time-specific.

• Academic Year planners follow the school calendar year and usually run from July of one year to June the following year. Academic planners are perfect for students, teachers, parents and administrators who organize their plans around the school year.
• Regular Year planners run from January through December. This is the preferred choice for personal organization at work, home and anywhere in between.

To find a planner refill, first determine the size of your refillable cover. Then, choose a loose-leaf refill that matches your cover size. AT-A-GLANCE refillable covers typically come in 3 sizes: Folio, Desk and Portable.

If you have an AT-A-GLANCE CREATE refillable cover, you can purchase any refill in the CREATE collection. These refills are designed to be mixed and matched and fit within all CREATE covers.

Most AT-A-GLANCE planners and refills are made with high-quality, ink bleed resistant paper. This helps prevent writing on one page from showing up on the opposite side.

If you want to make planning a habit, start small. An easy way to start is to list your top 3 must-do tasks for each day. This will have you opening your planner every day and help you cross to-do’s off your list. Once that’s a habit, you can start adding more details, like appointments, vacations, birthdays and deadlines.

Twin wire binding has double-loop wire in each binding hole. Twin wire binding is more durable than single-looped wire and helps the planner hold up to wear and tear, even if you throw it in your bag or backpack.