Product Guarantee Statement
Creating the best office and school supplies in the world is our top priority. We take great pride in all the work that goes into that process. We fully comply with all governmental regulations regarding product safety and quality. But we don’t stop there. We also invest in continuous research and development to ensure we can deliver new innovation without compromising on the high standards our customers have come to expect from us.
Because we have stringent quality controls and testing, we are confident our products are well made, will satisfy your needs and earn your trust. . However, if you are ever disappointed with the performance of one of our products, we want to know so please contact our customer service team (available by phone, chat, or email, at the bottom of the page), and we will do our best to address your concerns.
If you have any questions about the terms and conditions of our product guarantees or warrantees for a specific product, these are available from our customer service representatives.
ACCO Brands will replace any Five Star® product that is returned within one year from the date of purchase. This guarantee does not cover damage due to misuse or abuse.
To honor this guarantee please reach out to the ACCO Brands Customer Care Team by emailing them at [email protected] with pictures of your product and proof of purchase. The pictures should show the damage to the product and the front cover to identify which item you have. We are more than happy to honor our guarantee and show how much we stand behind Five Star® gear!
ACCO Brands USA LLC, 300 Tower Parkway, Lincolnshire, IL 60069 (in Canada, ACCO Brands Canada Inc., 5 Precidio Court, Brampton, ON L6S-6B7; and in Mexico, ACCO Mexicana, S.A. de C.V. Av. Circuito Industrial Norte #6 Parque Industrial Lerma 52000, Lerma Edo. De México) (each, respectively, “ACCO Brands”) warrants to the original purchaser that this ACCO Brands backpack is free from defects in workmanship and material under normal use and service for a period of lifetime of the backpack after purchase.
ACCO Brands’ obligation under this warranty is limited to replacement or repair, at ACCO Brands’ option, of any warranted part found defective by ACCO Brands without charge for material or labor. Any replacement, at ACCO Brands’ option, may be the same product or a substantially similar product that may contain remanufactured or refurbished parts. This warranty shall be void in the following circumstances:
(i) if the product has been misused,
(ii) if the product has been damaged by negligence or accident, or
(iii) if the product has been altered by anyone other than ACCO Brands or ACCO Brands’ authorized agents.
For warranty execution, please call:
1-800-648-6323 in the USA
1-800-648-6323 in Canada
52.55.15005700 in Mexico
Or go to www.meadfivestar.com
TO THE EXTENT ALLOWED BY APPLICABLE LAW, THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESSED WARRANTIES. REPRESENTATIONS OR PROMISES INCONSISTENT WITH OR IN ADDITION TO THIS WARRANTY ARE UNAUTHORIZED AND SHALL NOT BE BINDING ON ACCO BRANDS. TO THE EXTENT PERMITTED BY APPLICABLE LAWS, ANY IMPLIED WARRANTIES (IF APPLICABLE) ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ACCO BRANDS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR SIMILAR DAMAGES, WHETHER OR NOT FORSEEABLE. SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INCIDENTAL, PUNITIVE, EXEMLARY, CONSEQUENTIAL, OR SIMILAR DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
FOR CONSUMERS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR JURISDICTION OF PURCHASE OR, IF DIFFERENT, IN THEIR JURISDICTION OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
To the extent permitted by law, this warranty is not transferable and will automatically terminate if the original product purchaser sells or otherwise disposes of the product.
This warranty gives you specific legal rights. Other rights, which vary from jurisdiction to jurisdiction, may exist. In addition some jurisdictions do not allow (i) the exclusion of certain warranties, (ii) limitations on how long an implied warranty lasts and/or (iii) the exclusion or limitation of certain types of costs and/or damages, so the above limitations may not apply.
To view the full-line of backpacks offered by Five Star®, please visit www.fivestardirect.us