Frequently Asked Questions

 

Click on a question below to reveal the answer. If your question is not found or answered here, please Click Here to contact us.

 

My Account


How can I reset or get my password if I've forgotten it?

How do I create an account?

Where do I find my Customer Number?

How do I sign up to receive promotions?

How do I save my payment information for recurring use?

What is Quick Checkout?

12 and Under Registration?

 

My Orders


How can I check the status of my order?

How can I track my order?

How do I get my order faster?

How do I place an order?

From where does my order ship?

How do I place an order and have it shipped outside the U.S.?

What is a promotion/source code?

What is a Security Code? Where do I find it?

What do I put in the Order Comments field?

When I pay with my credit card, what company name will appear on my statement?

How do I order for a Tax-Exempt Organization?

 

My Product


How do I find my product number?

What do I do if my product is defective?

How do I make an exchange or return?

How do I submit a Customer Review?

Why can't I find a 2015 calendar in the stores?

Why can't I find the product I am looking for on the website?

My product is backordered, when will it be available?

My product is gone for good, what can I do?

Can I continue to order the products I always have?

 

General Questions


Do you offer software?

Where can I submit artwork?

Do you honor donation requests?

I have a media inquiry. Who can I talk to?

I'm now seeing AT-A-GLANCE®, Day-Timer®, Day Runner® and Mead® brands all referenced together - are all these brands now owned by the same company?

Can I buy different brands of products when I call Mead?

Can I get information or buy Mead products by visiting Day-Timer, Day Runner or AT-A-GLANCE brand websites?